Welcome to SOLITECK, a digital services and payment platform operated by Soliteck Digisolutions Private Limited (“SOLITECK”, “Company”, “we”, “us” or “our”).

These Terms & Conditions (“Terms”, “Terms and Conditions” or “Agreement”) govern your access to and use of the SOLITECK website, web portal, mobile application, APIs, digital platforms and related services (collectively, the “Platform”).

By registering on, accessing, browsing or using the Platform or any Service provided through it, you acknowledge that you have read, understood and agreed to be legally bound by these Terms and our applicable Privacy Policy and other policies published on the Platform. If you do not agree with any provision of these Terms, you must not access or use the Platform or the Services.

SOLITECK is a technology-enabled digital services platform operated by Soliteck Digisolutions Private Limited. Depending upon availability, eligibility and applicable arrangements with relevant service providers, SOLITECK may facilitate electricity bill payments, gas bill payments, FASTag-related services, mobile recharge, DTH recharge, other utility payment services and other digital payment or related services made available on the Platform from time to time.

The availability of a particular Service may vary based on location, service provider, technical availability, regulatory requirements and other applicable conditions.

SOLITECK may add, modify, suspend or discontinue any Service or functionality from time to time.

• “Platform” means the SOLITECK website, web portal, mobile application, software, APIs and other digital interfaces operated or authorized by SOLITECK.
• “User” means any person who accesses, registers on or uses the Platform or any Service.
• “Registered User” means a User who has successfully registered an account with SOLITECK.
• “Retailer / Business Partner” means an individual, business, retailer, enterprise or other authorized partner permitted by SOLITECK to access specified Services under a separate arrangement or onboarding process.
• “Services” means the utility, digital payment, recharge and other services made available through the Platform from time to time.
• “Biller” means an electricity distribution company, gas provider, FASTag issuer/provider, telecom operator, DTH operator or other service provider whose bill, recharge or service payment may be facilitated through the Platform.
• “Transaction” means a payment, recharge, bill payment, service request or other transaction initiated through the Platform.
• “Transaction ID” means the unique identification number generated for a Transaction.

The Platform may be used only by persons who are legally competent to enter into a binding agreement under applicable law.

Unless otherwise specifically permitted by SOLITECK, Users must be at least 18 years of age.

Where a Service requires registration, verification, or KYC, the User must provide the information and documents requested by SOLITECK.

SOLITECK reserves the right to accept, reject, restrict, or suspend an application or account where the information or documentation provided is incomplete, inaccurate, inconsistent, unverifiable, or otherwise does not satisfy applicable requirements.

Certain Services may be available only to eligible Registered Users, Retailers, or Business Partners.

Users may be required to register using a valid mobile number, email address, or other information specified by SOLITECK.

You agree to provide true, accurate, current, and complete information during registration and subsequently whenever requested.

You are responsible for maintaining the accuracy of your account information.

SOLITECK may require additional information or documents for verification, security, compliance, fraud prevention, or continued access to specific Services.

Your registered mobile number, username, password, PIN, OTP, and other authentication credentials must be kept confidential.

You must not share your password, PIN, OTP, or authentication credentials with any person.

SOLITECK will never intentionally request your password or OTP for purposes unrelated to authorized authentication or transaction processing.

You are responsible for maintaining the security of the device, SIM card, email account, and credentials used to access your SOLITECK account.

If you suspect unauthorized access, loss of credentials, fraudulent activity, or compromise of your account, you must immediately contact SOLITECK through the official support channels.

SOLITECK may temporarily suspend access to an account where it reasonably believes that the account has been compromised or is being used fraudulently or unlawfully.

SOLITECK may provide or facilitate access to utility and digital payment services available through the Platform.

Services may include, without limitation: electricity bill payment; gas bill payment; FASTag-related services; mobile recharge; DTH recharge; other utility payments; and other digital services made available from time to time.

SOLITECK reserves the right to add, modify, suspend, or discontinue any Service, feature, biller, or transaction facility.

Availability of a Service does not constitute a guarantee that the Service will remain available at all times.

Certain Services may depend upon third-party billers, payment service providers, network operators, or other service providers.

The User is responsible for selecting the correct biller and providing accurate consumer or account information.

Before completing a payment, the User should carefully verify the biller name, consumer number or account number, customer name where displayed, bill amount, payment amount, applicable charges, and other transaction details.

Once a payment request has been submitted and processed, cancellation may not be possible, particularly where the transaction has been successfully confirmed by the relevant biller.

SOLITECK shall not be responsible for errors caused solely by incorrect information entered or submitted by the User.

Where the biller or service provider does not provide sufficient information for verification, the User remains responsible for confirming the details before completing the transaction.

Payments may be processed through third-party payment service providers or other authorized payment infrastructure.

SOLITECK may not directly control the processing time, availability, or technical functioning of such third-party systems.

A payment being initiated does not necessarily mean that the underlying bill payment or recharge has been successfully completed.

Users should rely on the final transaction status displayed by the Platform and/or confirmation received from the applicable biller or service provider.

Users should retain the Transaction ID and payment receipt for future reference.

A transaction may generally have one of the following statuses: Successful, Failed, Pending, or Reversed.

Successful means the payment has been successfully processed and confirmed by the relevant system or service provider.

Failed means the payment could not be successfully processed.

Pending means the final status has not yet been received or confirmed.

Reversed means a previously initiated transaction has been reversed by the payment system, payment service provider, biller, or other relevant service provider.

The actual terminology displayed on the Platform may vary depending on the Service and underlying service provider.

Where a transaction fails and the User's account has been debited, SOLITECK may initiate or facilitate the applicable reversal or refund process.

The processing time for reversal or refund may depend upon the payment service provider, bank, biller, or other relevant system.

A transaction shall not be treated as successfully completed merely because the User's bank account has initially been debited.

Users should not make repeated payments for the same bill while an earlier transaction remains pending unless they have verified the status and understand the risk of duplicate payment.

Where the status of a Transaction is pending, SOLITECK may wait for confirmation from the relevant payment or biller system.

Users should avoid initiating a duplicate transaction for the same bill while the earlier transaction remains pending unless advised otherwise.

The final outcome of a pending transaction may be successful, failed, or reversed depending upon confirmation received from the applicable system.

If a transaction is reversed by the applicable payment system, bank, biller, or service provider, the corresponding amount may be returned through the applicable payment mechanism.

The time required for a reversal may vary depending on the parties and systems involved.

SOLITECK may assist the User in tracking the reversal where sufficient transaction information is available.

Users are responsible for checking their transaction history before initiating a second payment for the same bill.

Where a duplicate payment occurs, SOLITECK may verify the transaction details and, where applicable, facilitate a refund or reversal in accordance with the applicable biller, bank, payment system, or service provider rules.

Refund eligibility and processing may depend on the underlying service provider and transaction status.

Users are solely responsible for entering correct consumer numbers, account numbers, biller details, and other transaction information.

Where a User enters incorrect information and the transaction is successfully processed, SOLITECK may not be able to cancel, reverse, or recover the payment.

Any attempt to recover such amount shall be subject to the cooperation and policies of the relevant biller, bank, payment service provider, or other applicable party.

Successfully completed utility bill payments, recharges, and other transactions may not be cancellable after confirmation by the relevant biller or service provider.

Refunds may be applicable in cases such as failed transactions where the amount was debited; eligible duplicate transactions; reversed transactions; transactions where a refund is required by the applicable service provider or payment system; and other cases specifically approved by SOLITECK.

Refunds shall be processed through the applicable payment mechanism and may be subject to verification.

Refund processing timelines may vary depending upon the bank, payment service provider, biller, and other parties involved.

SOLITECK shall not be responsible for delays caused by third-party systems beyond its reasonable control.

Users may be required to provide the Transaction ID, payment reference, date, amount, and other information for investigation of a refund request.

SOLITECK may reject a refund request where the transaction was successfully completed and there is no applicable basis for cancellation or refund.

SOLITECK may charge applicable service fees, convenience fees, processing fees, or other charges for certain Services.

Applicable charges shall be displayed or communicated to the User before or during the relevant transaction, wherever technically and commercially applicable.

Applicable taxes may be charged in addition to the stated service charges.

SOLITECK may modify its charges from time to time subject to applicable laws, contractual arrangements, and regulatory requirements.

“KYC” means Know Your Customer and refers to applicable identification, verification, and due-diligence requirements under applicable laws, regulations, regulatory directions, and requirements of relevant service providers.

SOLITECK may collect and verify identification and other information where required for registration, account activation, service eligibility, transaction processing, fraud prevention, security, regulatory compliance, and risk management.

SOLITECK may request additional documents or information at any time where reasonably required.

Users agree to provide accurate and authentic documents and information.

Providing false, forged, altered, or misleading information may result in suspension or termination of the account and may be reported to appropriate authorities where required.

SOLITECK may restrict or discontinue access to applicable Services where required verification is not completed or information provided cannot be satisfactorily verified.

Users agree to provide accurate information; maintain account security; use the Platform only for lawful purposes; verify transaction information before payment; keep transaction receipts and references; promptly report unauthorized transactions; cooperate with reasonable verification or investigation requests; comply with applicable laws and regulations; and not misuse the Platform or Services.

Users must not impersonate another person or entity; provide false, inaccurate, or misleading information; access another User’s account without authorization; use the Platform for unlawful, fraudulent, or prohibited activities; attempt to circumvent security controls; reverse engineer, decompile, or disassemble the Platform except to the extent expressly permitted by applicable law; copy, reproduce, modify, or create derivative works without authorization; use bots or automated systems without permission; introduce malicious code; interfere with Platform infrastructure; collect personal information without authorization; manipulate transaction status or payment records; use stolen or unauthorized payment instruments; sell or commercially exploit the Platform without authorization; or use the Platform in violation of applicable law or regulatory requirements.

Certain Services may depend upon third-party billers, banks, payment service providers, telecom operators, FASTag providers, or other external service providers.

SOLITECK does not control the independent operations, systems, policies, or service availability of such third parties.

Service availability, transaction processing, refund timelines, and other matters may therefore depend upon third-party systems.

SOLITECK may assist Users in resolving transaction-related issues where reasonably possible but cannot guarantee the actions or timelines of third-party service providers.

SOLITECK may maintain electronic records of transactions, account activity, and other relevant information in accordance with its policies and applicable requirements.

Users should retain receipts, transaction references, screenshots, or other relevant evidence where required.

In case of a dispute, the Transaction ID and other transaction records may be used for verification and investigation.

SOLITECK may communicate with Users through registered mobile numbers, email, SMS, notifications, application messages, or other available communication channels.

Communications may include transaction alerts, payment confirmations, service updates, security alerts, account-related communications, support communications, and policy updates.

Users are responsible for ensuring that their registered contact details remain accurate and accessible.

SOLITECK respects the privacy of its Users and processes personal information in accordance with its applicable Privacy Policy.

By using the Platform, Users acknowledge that personal information may be collected, processed, stored, and shared as necessary for providing Services, processing transactions, preventing fraud, maintaining security, complying with applicable law, and fulfilling legitimate business purposes.

Where third-party service providers are required to process a transaction, relevant information may be shared with such parties to the extent necessary for providing the Service.

Users should read the SOLITECK Privacy Policy for further information regarding the collection and processing of personal information.

SOLITECK may use cookies, logs, analytics tools, and similar technologies to improve Platform functionality, security, and user experience.

The use of cookies and related technologies shall be governed by the applicable Privacy Policy and cookie settings made available on the Platform.

All rights, title, and interest in the Platform and its underlying technology, software, source code, design, graphics, logos, trademarks, content, interfaces, APIs, databases, documentation, and other proprietary materials belong to SOLITECK or its respective licensors.

Nothing in these Terms grants the User ownership of SOLITECK's intellectual property.

Users are granted only a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for its intended purpose.

Users must not copy, reproduce, modify, distribute, sell, license, or commercially exploit any proprietary component of the Platform without prior written authorization.

SOLITECK maintains reasonable technical and organizational measures intended to protect the Platform and information under its control.

However, no internet-based system can be guaranteed to be completely secure.

Users acknowledge that internet communications may involve inherent security risks.

Users must immediately notify SOLITECK of suspected security vulnerabilities, unauthorized account access, or suspicious activity.

SOLITECK aims to maintain reasonable availability of the Platform but does not guarantee uninterrupted or error-free operation.

Services may become temporarily unavailable due to maintenance, technical failures, network failures, payment service provider issues, bank or system outages, biller outages, internet connectivity issues, cybersecurity incidents, regulatory requirements, or force majeure events.

SOLITECK may temporarily suspend Services where necessary to protect Users, the Platform, or third-party systems.

SOLITECK may suspend, restrict, or terminate an account or Service where it reasonably believes that these Terms have been violated, fraudulent activity has occurred, the account is being misused, false information has been provided, security is at risk, applicable law or regulatory requirements require such action, or a third-party service provider has requested or required such action.

SOLITECK may take immediate action where necessary to prevent fraud, security incidents, or unlawful activity.

Where required by law, SOLITECK may cooperate with law-enforcement or regulatory authorities.

Upon termination, the User must cease using the relevant Services.

Termination or suspension of an account does not automatically extinguish obligations or liabilities that arose before termination.

Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, dispute resolution, and other provisions that by their nature should survive shall continue after termination.

To the fullest extent permitted by applicable law, the Platform and Services are provided on an “as available” and “as is” basis.

SOLITECK does not guarantee that the Platform or Services will always be uninterrupted, timely, secure, or error-free.

SOLITECK does not guarantee the continuous availability or performance of third-party billers, payment service providers, or other external systems.

Users should independently verify important transaction information before making a payment.

SOLITECK may facilitate payments to third-party billers and service providers.

SOLITECK is not the owner or provider of the underlying electricity, gas, telecom, FASTag, or other utility service unless expressly stated otherwise.

The underlying service remains subject to the terms, conditions, policies, and operational processes of the relevant service provider.

SOLITECK shall not be responsible for the quality, availability, pricing, service interruption, or other independent acts or omissions of a third-party service provider, except to the extent required by applicable law.

To the maximum extent permitted by applicable law, SOLITECK and its directors, officers, employees, agents, contractors, affiliates, licensors, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of opportunity, or loss of data arising from or relating to the use of the Platform or Services.

SOLITECK’s liability, where legally applicable, shall be limited to the extent permitted by applicable law and shall take into account the nature of the Service and the amount actually paid by the User for the relevant transaction.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

You agree to indemnify and hold harmless SOLITECK, its directors, officers, employees, agents, affiliates, contractors, licensors, and service providers from claims, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the Platform, fraudulent or unlawful activity, unauthorized use of your account, violation of third-party rights, or false or misleading information provided by you.

SOLITECK reserves the right to assume control of the defense of any matter subject to indemnification, where legally permissible.

SOLITECK shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, fire, epidemics or pandemics, war, terrorism, civil unrest, government actions, regulatory restrictions, internet outages, telecommunication failures, banking system failures, payment-system outages, cybersecurity incidents, power failures, or third-party service interruptions.

SOLITECK may modify, update, enhance, suspend, or discontinue any feature or Service.

Such changes may be made to improve functionality, comply with applicable requirements, address security concerns, accommodate third-party changes, or meet business requirements.

SOLITECK reserves the right to modify these Terms from time to time.

Updated Terms may be published on the Platform with an updated “Last Updated” date.

Your continued use of the Platform after publication of revised Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Users should periodically review the Terms.

Users may contact SOLITECK regarding transaction issues, account-related matters, Service-related complaints, or other concerns through the official support channels.

Customer Support Email: support@soliteck.com

Contact Number: +91 93212 34042

When contacting SOLITECK regarding a transaction, Users should provide the registered mobile number, Transaction ID, transaction date, transaction amount, biller or service name, payment reference where available, and relevant supporting documents or screenshots.

SOLITECK may request additional information where required to investigate a complaint.

SOLITECK may investigate complaints based on available transaction records and information provided by the User.

Where the matter involves a third-party payment service provider, biller, or service provider, SOLITECK may coordinate with the relevant party.

Resolution timelines may depend on the nature of the complaint and third-party response.

Users agree to cooperate with reasonable requests for information during an investigation.

Electronic records maintained by SOLITECK may be used for transaction verification, customer support, audit, dispute resolution, security, and compliance purposes, subject to applicable law.

Users agree that electronic communications and records may constitute valid records of transactions and communications, subject to applicable law.

Failure by SOLITECK to enforce any provision of these Terms at any particular time shall not constitute a waiver of its right to enforce that provision in the future.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.

These Terms, together with the Privacy Policy and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Platform and Services, except where a separate written agreement applies.

Where a User is a Retailer, Business Partner, or other entity operating under a separate written agreement with SOLITECK, the terms of that agreement may apply to the extent of any conflict.

Users may not assign or transfer their rights or obligations under these Terms without prior written consent from SOLITECK.

SOLITECK may assign or transfer its rights and obligations as part of a corporate restructuring, merger, acquisition, business transfer, or other legitimate business transaction, subject to applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms or the use of the Platform shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Navi Mumbai, Maharashtra, subject to applicable law.

Users shall comply with all applicable laws, regulations, directions, guidelines, and requirements applicable to their use of the Platform and Services.

SOLITECK may modify its processes, documentation requirements, transaction limits, verification procedures, or Service availability where necessary to comply with applicable legal, regulatory, security, or payment-system requirements.

SOLITECK may employ transaction monitoring, verification, risk controls, and other measures to identify or prevent suspicious, fraudulent, or unauthorized activity.

SOLITECK may delay, restrict, reject, or investigate a transaction where it reasonably believes that such action is necessary for security, fraud prevention, regulatory compliance, or protection of Users or the Company.

Users agree to reasonably cooperate with SOLITECK in connection with transaction investigations, fraud investigations, account verification, security incidents, refund investigations, regulatory requirements, and lawful requests from competent authorities.

The Services are not intended for persons who are not legally competent to enter into a binding agreement.

Where applicable, parents or legal guardians are responsible for ensuring that minors do not use the Platform in violation of applicable law or these Terms.

By registering for, accessing, or using the SOLITECK Platform or any Service, you acknowledge that you have read these Terms and Conditions; you understand the provisions contained herein; you agree to comply with these Terms; you agree to comply with applicable laws and regulations; and you accept the applicable Privacy Policy and other policies incorporated into these Terms.

If you do not agree with these Terms, please discontinue your use of the Platform and Services.