To establish a standardized, transparent, and efficient procedure for onboarding merchants (channel partners) with Soliteck, ensuring compliance, profitability, and sustainable growth in merchant network. This policy ensures that all merchants are onboarded with clear terms, support, and measurable performance criteria, minimizing risk and maximizing revenue.

This policy applies to all prospective merchants (small shops, kirana stores, retailers, enterprises) who wish to provide Soliteck services (e.g. digital payment solutions, POS machines, micro‑ATM, recharges, bill payments, etc.). It covers eligibility, documentation, agreement, training, activation, monitoring, support, and termination.

A merchant seeking to join Soliteck’s network must satisfy the following: - Valid government‑issued identity proof (PAN card, Aadhaar, Voter ID, etc.) - Valid bank account (preferably Aadhaar‑linked) - Valid business registration/license (if applicable) - Basic smartphone or POS device, stable internet - Digital literacy to operate payment application - Commitment to comply with Soliteck policies, RBI/ NPCI norms, and code of conduct.

Step 4.1 – Merchant Application Submission: - Merchant completes application via Soliteck’s merchant portal or through authorized field representatives. Step 4.2 – Mobile & Identity Verification: - Mobile verification by OTP. - Aadhaar verification by Aadhaar OTP. - PAN verification through Soliteck’s digital KYC platform. Step 4.3 – Login Credentials: - Upon successful verification, Merchant receives a unique Merchant ID and password on their registered mobile number via SMS. - Merchant logs in using these credentials to complete digital KYC form and upload required documents.

Once submitted, the KYC form and uploaded documents are automatically routed to Soliteck’s compliance team for preliminary review and approval.

Following digital submission, Soliteck assigns a sales executive to visit the merchant’s physical shop/office: - The executive verifies all documents manually against originals. - The executive captures a live photo of the merchant holding original documents inside their shop/office. - GPS coordinates (latitude and longitude) are recorded to confirm business location authenticity. This process ensures both physical and geo-verification of the merchant’s credentials.